Privacy Policy

When you contact us, request a quotation, submit a form, or communicate with us, we may collect:

• Name
• Email address
• Phone number
• Company or business name
• Service or project requirements
• Information you voluntarily provide in messages or enquiries

We may also collect limited technical information such as IP address, browser or device information, pages visited, and website usage data through cookies or analytics tools.

We use your information to:

• Respond to your enquiries and requests
• Provide quotations and requested services
• Communicate about projects and services
• Provide customer support
• Improve our website and services
• Measure advertising and website performance
• Prevent fraud, spam, misuse, and security issues
• Comply with applicable legal requirements

We do not sell your personal information as a standalone product.

We may contact you about our services or relevant offers where permitted by applicable law. Where consent is required, we will obtain appropriate consent.

You can request to stop promotional communications at any time by contacting scratchuretechnologies@gmail.com.

If you contact us through WhatsApp, Facebook, Instagram, Google, LinkedIn, or other third-party platforms, the information you provide may be processed by both us and the relevant platform.

We use information received from these platforms to respond to your enquiry and provide our services. Third-party platforms have their own privacy policies and terms, which may also apply.

Our website may use cookies, analytics tools, pixels, and similar technologies to:

• Operate and secure the website
• Understand website traffic
• Improve user experience
• Measure advertising and conversions

Where legally required, we will obtain consent before using non-essential cookies or similar technologies.

We may share necessary information with trusted service providers that help us operate our business, such as:

• Website and hosting providers
• Email and communication services
• CRM and lead-management systems
• Analytics and advertising platforms
• IT and security providers
• Professional advisers

We may also disclose information when required by law or reasonably necessary to protect our legal rights, security, or business.

We take reasonable technical and organisational measures to protect your personal information.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal requirements, or protect our legitimate interests.

When information is no longer required, we may securely delete, anonymise, or dispose of it, subject to applicable legal requirements.

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint

To make a request, contact scratchuretechnologies@gmail.com. We may verify your identity before processing certain requests.

Scratchure Technologies aims to process personal information in accordance with applicable privacy and data-protection laws, including India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, to the extent applicable to our activities.

Where required by law, we will provide appropriate notice, obtain consent, honour applicable privacy rights, and implement reasonable security safeguards.

Our website and services are intended primarily for businesses and general users. We do not knowingly collect children's personal information through our ordinary enquiry forms where such collection is prohibited by applicable law.

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their respective privacy policies before providing personal information.

We may update this Privacy Policy when our services, technology, data practices, or applicable laws change.

The latest version will always be published on this page with the updated date.